Refund & Shipping Policy

Scope of this policy

This Refund & Shipping Policy applies to direct payments, invoices, deposits, retainers, and business engagements with TrioProd through trioprod.com. It does not automatically apply to every SaaS product, app, platform, account, subscription, or usage-based product created, owned, operated, or launched by TrioProd.

No physical goods or shipping

TrioProd creates SaaS products and digital systems. We do not sell or ship physical goods from trioprod.com. There are no standard shipping fees, shipping carriers, physical delivery windows, physical returns, or return labels for TrioProd factory work. Digital outputs may be delivered through email, project management tools, repositories, staging links, production deployments, shared documents, or client-owned accounts.

Product-specific billing and refunds

Each SaaS product may have its own pricing, subscription terms, trial rules, cancellation process, refund rules, credits, usage limits, and billing support process. For example, Babika.ai may publish separate refund, subscription, or cancellation terms that apply to Babika.ai accounts and users. If a product has its own billing or refund policy, that product policy controls the product purchase.

TrioProd deposits, retainers, and project payments

• Deposits and retainers reserve time, start planning, and cover early project work. They are generally non-refundable once work has started, unless the written agreement says otherwise.
• Milestone payments become due as work reaches the agreed milestone, review point, delivery event, or billing date.
• Hourly or time-based services are billed for time spent and are not refundable once performed.
• Subscription, maintenance, or ongoing support services may be cancelled according to the notice period in the written agreement or invoice terms.

Direct TrioProd refund eligibility

Refunds are reviewed case by case. A refund may be considered when there is a duplicate payment, billing error, cancelled project before work begins, or another written agreement that specifically provides refund rights.

• Refund requests should include the client name, invoice number, payment date, amount, reason for the request, and the best contact email.
• Approved refunds are normally returned to the original payment method when possible.
• Bank fees, card fees, currency conversion costs, third-party platform fees, and completed work may be deducted where permitted.

Cancellations and paused work

Either party may request to cancel or pause a project according to the written agreement. The client remains responsible for completed work, committed resources, approved expenses, third-party costs, and any non-cancellable commitments made on the client's behalf.

Delivery review

Clients are responsible for reviewing digital deliverables and reporting issues within the review window stated in the project scope. If no review window is stated, please report material delivery issues within seven calendar days of delivery so we can evaluate and address them promptly.

Contact

For questions about this policy, contact TRIOPROD at hey@trioprod.com.